Shipping, Returns & Refund Policy
SHIPPING
Thank you for your business! We truly appreciate your support and hope that you love your Bosisi bag!
We know, you've placed your order and you are anxious to get your new Bosisi bag! And we are on it and getting your order out as soon as humanly possible. But please also understand that we are entrepreneurs and our beautiful women seamstresses work so hard to hand sew Bosisi bags for you but sometimes there are delays. If for any reason there is a delay in your shipment we will let you know and provide reasonable expectation for delivery. Thank you!
All U.S. orders will be shipped via USPS or UPS.
Currently we do not sell outside of the U.S. However, if you are interested in purchasing a product and you live outside of the U.S. then please send an email to us with your request and we will try to accommodate your order. No promises though :) Email us at deana@bosisidesigns.com.
RETURNS & REFUNDS
Life’s too short not to be happy…. and if you’re not happy with your purchase – then we're not happy! However, that being said – we’re a small business, supporting underserved women in Johannesburg, South Africa - so please respect our need to have a restricted return policy.
We appreciate your understanding as we are working our butts off in order to grow our mission of giving underserved women an opportunity to work.
Items purchased on our website must be returned to us within 14 days of the original purchase date to be eligible for refund. The customer is responsible for coordinating return shipping and covering the cost. We are not responsible for packages lost or damaged in return shipment back to us. We encourage you to use tracking and in most cases, insurance to cover you in the event of a shipping disaster.
Please include all original unused products, tags and receipts, and mail your return to:
Bosisi Designs, 4 Carmichael Street, Set 111 #101, Essex, VT 05452
Online returns will be processed within 10 days of arrival. Certain credit card companies can take up to 15 days after this to reflect refunds. If it has been more than a month since you mailed your item back to us, and have not seen your refund reflected on your card, please contact us immediately.
Please do not hesitate to get in touch at info.bosisidesigns@gmail.com if you have any questions regarding returning your order.
LOST OR MISSING SHIPMENTS
We will do everything we can to help recover a package that has not been delivered to its destination. Until the item is delivered, it is our responsibility to track it down. Please note that some deliveries can be delayed, and we are not responsible for USPS or UPS delays. If you are concerned about the whereabouts of your order, please alert us asap. Some Priority packages, while they are marketed to us as 1-3 days can take up to 7 days if something weird happens and usually there isn't a reason.
After a package has been delivered to its destination, the shipper is no longer responsible for the order. Unfortunately stolen packages are happening more and more often, due to the popularity of online retail. Google "package theft." If a package has been noted as delivered, we are unable to file an insurance claim through USPS or UPS, as this is "proof of delivery." If you receive notice that your package has been delivered, but is it nowhere to be found, please contact neighbors, roommates, co-workers, doormen, and landlords in the event that they have grabbed the package for you. Sometimes, the delivery service may prematurely "delivery scan" the items, so we've also found that the email will be sent, and the package arrives a few hours or even the a day later. Delivery services do not take responsibility for deliveries once they are delivered to the address noted - and therefore we are unable to cover refunds on stolen packages. WE STRONGLY encourage you to select shipping locations where a person is there to accept the package in person, i.e. work places, doormen, etc.
If you feel you have been a victim of package theft... both USPS and UPS recommend that you contact local law enforcement and also speak with your local delivery teams. It is likely you're not the only one in your area that was affected that same day. Thieves suck!
If your package is missing, but tracking shows that the package is still in transit, then we will do everything we can to locate the package and get your order to you! Please note that at some points during the year and during weather advisories, packages can be delayed for more than 10 days in transit. Please contact us at info.bosisidesigns@gmail.com. We will get started with contacting the delivery service to help locate your package!
CHANGES/CANCELLATIONS
If you wish to cancel or modify your order, please send an email as soon as possible to deana@bosisidesigns.com. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment; that shipping restrictions apply to a particular item; that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We may also, limit or cancel quantities of products purchased per person, per household or per order. These restrictions may include orders placed by or under the same account, the same credit card, the same email address, or orders that use the same promotional code, billing or shipping address. In the event that we make a change or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. Additionally, we may limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, distributors or any other unauthorized party. You are not permitted to resell any products purchased through the Site for commercial purposes. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, or refusing to process a transaction or unwinding or suspending any transaction after processing has begun. While every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and we reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
TRACKING
As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online.